Dashboard Reference Guide — Scores, Panels, Reports & Monitoring

Assurance scores — how they work

Every verification produces a score between 0 and 100. The score is calculated by weighting the results of all checks run:

• Each check returns PASS, WARN, FAIL, or N/A.
• PASS contributes positively; FAIL deducts; WARN deducts a smaller amount; N/A is neutral.
• Checks are weighted by risk relevance — an ASIC insolvency FAIL deducts more than a missing social media profile.
• The final score reflects overall confidence in the entity's legitimacy and compliance standing.

The three bands:

Band	Score	Meaning
Verified	70–100	Passed sufficient checks to be considered low-risk for standard procurement. Further checks still recommended for high-value engagements.
Needs Review	40–69	Mixed results — some checks failed or produced warnings. Investigate the specific issues before proceeding.
High Risk	0–39	Material failures detected. Significant flags against ASIC, ABR, or government registers. Proceed with substantial caution or not at all.

Stat cards in detail

Card	What it counts	When it matters
Total verified	All verifications ever run on your account	Baseline activity metric
Average assurance	Mean score across all verifications, all time	Watch for this dropping as you add more suppliers — it can indicate riskier procurement patterns
This month	Verifications since the 1st of the current calendar month	Useful for comparing against procurement volume
Checks run	Sum of all individual check calls across all verifications	Reflects true platform usage depth
Verified suppliers	Unique ABNs scoring ≥70 on their most recent verification	Your "approved supplier" count — re-verify periodically
High risk flagged	Unique ABNs scoring <40 on most recent verification	Immediate attention list

Phoenix Shield panel

The Phoenix panel replaces a static snapshot with live monitoring intelligence. It is visible when you have an active Phoenix Shield or Phoenix Beacon subscription.

What the stat mini-cards show

Card	Meaning
Monitored / limit	How many of your suppliers are in active monitoring and your plan cap. Beacon: up to 10. Shield (Enterprise): unlimited.
Alerts this week	Intelligence changes detected in the last 7 days across all monitored suppliers. Red when >0.
Alerts this month	Same for the last 30 days.
Suppliers flagged	Suppliers with at least one active flag right now. Green when 0, red when any.
Last scan / Next scan	When the most recent batch monitoring run completed, and when the next one is scheduled.
Checked last run	How many suppliers were processed in the last automated run.
Alerts last run	How many alerts were generated in the last run specifically.

The change feed

The right column of the Phoenix panel shows the most recent 8 intelligence changes detected, newest first. Each change has a coloured dot:

• Red dot — critical or high severity (e.g. new ASIC ban, phoenix fraud pattern detected)
• Amber dot — medium severity (e.g. score dropped, new non-critical flag)
• Green dot — positive change (flag cleared, score improved)
• Grey dot — informational

Flagged suppliers

The left column lists suppliers that currently have active flags. Click a supplier row to jump to a fresh verification on that ABN. Flags are colour-coded by severity — ASIC bans and phoenix patterns in red, all others in amber.

Verified Suppliers tab — actions in detail

Re-verify

Runs a fresh verification on the same ABN with the same check set as the original. Use this when you want to check whether the entity's situation has changed — new adverse records, changed ABN status, or updated ASIC position. The new result appears in your History and updates the supplier's score in the list.

Report

Opens the full compliance report in a new tab. The report is generated from the stored verification data and includes: entity summary, all check results with detail rows, assurance score, audit trail, and statutory disclaimers. It is formatted for printing or PDF export. You can also email it directly from the dashboard using the Report Builder.

Network

Available on Individual and Enterprise plans. Runs a network analysis that finds all other entities connected to this supplier via shared directors, shared registered addresses, shared business names, or cross-entity director relationships. Results show a graph of connections and surface hidden risk patterns — for example, a supplier whose director also controls a company with an active insolvency notice.

Monitor / Monitoring

Adds the supplier to your Phoenix monitoring list. Monitored suppliers are re-verified automatically on a scheduled cycle. When anything changes — a new ASIC flag, a director ban, a score movement — you receive an alert in the Phoenix panel and an email notification. Click the green "Monitoring" button to remove a supplier from the list.

Verification History tab

Filters and sorting

• Search box — filters by entity name or ABN, live as you type
• Score chips — All / Verified ≥70% / Review 40–69% / Risk <40%
• Column headers — click Entity, Score, or Date to sort; click again to reverse

Expanding a row

Click the ∨ button on the right of any case row to see the individual check results. For each check you will see the status icon (✓ PASS, ✗ FAIL, ⚠ WARN), the check name, and the detail line explaining what was found. This is the same data shown in the full report, in a compact format.

Report Builder

Tick the checkbox on any rows, then scroll to the Report Builder section at the bottom. You can:

• Download PDF — opens the report in a new browser tab formatted for printing or PDF save
• Email report — enter any email address and send the report to a colleague or client
• Export CSV — downloads all currently filtered rows as a spreadsheet

The audit trail and disclaimers toggles are on by default. Turn them off if you are sending an internal summary rather than a formal compliance document.

Licences and Conduct Watch

This section cross-references your verified supplier list against government enforcement databases. It loads automatically after the main dashboard and only appears when there are matches. Sources include:

• QBCC (Queensland Building and Construction Commission) — licence suspensions and cancellations
• NSW Fair Trading — compliance notices and fair trading enforcement
• ACCC enforcement register — consumer law and competition enforcement
• Other state licensing bodies as data becomes available

Each match shows the entity name, record count, severity of the worst record, and the date of last verification. Click the row to open a fresh verification on that entity.

Monthly quota (Individual plan)

The Individual plan includes a monthly allowance of phone checks and Street View Pro checks. The quota bars at the bottom of the dashboard show how much of each you have used this month. The counters reset on the 1st of each month. If you need more than your plan allows, upgrade to Enterprise or contact support.

Common questions

Why does my supplier show N/A for some checks?

N/A means the check could not be run — usually because the entity does not have the relevant data. For example, a sole trader without a registered domain will show N/A for Web, WHOIS, Email, and Trust. N/A is neutral and does not affect the score. It is different from FAIL.

Why is my average score lower than expected?

The average includes all verifications ever run, including early tests and entities you may have verified to check the platform. If you have verified any high-risk entities, they pull the average down. The score per supplier in the Verified Suppliers tab is more meaningful for day-to-day use.

How often should I re-verify suppliers?

For active suppliers, quarterly re-verification is a reasonable baseline. For high-value or high-risk suppliers, monthly or on-demand re-verification is better. Phoenix monitoring automates this for your most important relationships.