Knowledge Base
How-to guides and reference articles for the Gumshoe platform.
Understanding the NDIS Data Research Portal
How to use the NDIS data research portal at dataresearch.ndis.gov.au to understand provider market concentration, service district data, and what the aggregate datasets mean for supplier due diligence.
DFAT Sanctions Check — What It Means and What to Do on a Match
The DFAT Consolidated Sanctions List is Australia's official register of entities, individuals, and vessels subject to targeted financial sanctions. Here's what a Gumshoe sanctions result means and how to respond.
QBCC Licence Categories — What Each Financial Category Means
QBCC financial categories determine the maximum contract value a Queensland contractor can accept. Here's what each category means and why it matters for procurement.
Capital Intelligence — Frequently Asked Questions
Common questions about Gumshoe Capital Intelligence products: QuickScan, Intelligence Dossier, Capital Monitoring, and how intelligence differs from investment advice.
APRA Regulated Entities — What the Register Covers and Why It Matters
APRA is Australia's prudential regulator for banks, insurance companies, and superannuation funds. Here's what a Gumshoe APRA check tells you about a financial services supplier.
ASIC AFS and Credit Licences — What They Are and Why They Matter
ASIC issues two main types of financial services licences: the Australian Financial Services (AFS) Licence and the Australian Credit Licence (ACL). Here's what each covers and what a licence check tells you about a supplier.
Annual Subscription — Plans, Billing, and Cancellation
What's included in Individual and Enterprise plans, how billing works, how credits apply, renewal, and cancellation policy.
Payment Issues — What to Do When Something Goes Wrong
What to do if your payment went through but verification didn't run, how to handle declined cards, and how to request a refund.
Account Credits — How They Work
How account credits are created from unused payment grants, how to see your balance, and how they apply automatically at checkout.
Phoenix Shield — Continuous Supplier Monitoring
What Phoenix Shield monitors, how alerts work by severity, how to add and remove suppliers, the change feed, and plan limits.
Dashboard Reference Guide — Scores, Panels, Reports & Monitoring
A complete reference for everything on the Gumshoe dashboard. What each metric means, how scores are calculated, what the Phoenix panel shows, and how to get the most out of the Report Builder.
Director & Board Checks: How Gumshoe Cross-References Company Leadership
When you verify a supplier, Gumshoe doesn't just check the company — it checks the people behind it. Here's how the director cross-check works and what it looks for.